"You're In Charge" with Glenn Pasch
"You're In Charge" with Glenn Pasch

Episode 114 · 9 months ago

Josh Little: What if You Waited 5 Seconds Before Speaking


What if you could always have the ability to wait 5 seconds before answering? Would it improve the results? What if you teams had the power to be more present? Would that be of interest?

That is the challenge Josh Little has addressed with his company Volley. Through a new way to leverage technology, not only are teams seeing more effective collaboration but results are better and teams are more engaged.

A great conversation with a true innovator. Enjoy it.

Please shares and subscribe.

About Josh Little

A serial “tactile entrepreneur”, Josh has built and sold two tremendously successful tech companies thus far, with a third exit in the works, and is currently working on his fourth venture, Volley.

Josh's experience in sales and marketing at three Fortune 500 companies provided him with a strong foundation of storytelling, collaboration, and communication. Volley was built on that foundation. Volley overcomes the problem of "Death by Meetings" by implementing asynchronous verbal conversations, which fill in the gap between text-based tools like Slack and video-chat apps like Zoom.

Josh’s work has been highlighted in TechCrunch, Mashable, Entrepreneur, Inc., and Forbes. His accomplishments aren’t only in the tech world; he’s also a classically trained singer and a fifth-generation pickler!



About Glenn Pasch:

"Everyone finds themselves in charge at some point in their lives. Yet many of us lack the skills to generate consistent results. My goal is to help you learn the skills to adapt and grow in your personal and business life.”

Glenn Pasch is CEO of PCG Digital, a full service digital marketing agency that specializes in helping businesses create and deliver customers raving, recommending & returning for more.

He is author of 2 books including "The Power of Connected Marketing" and has spoken and educated audiences throughout the US and internationally.

Let’s Connect:

Linkedin: https://www.linkedin.com/in/glennpasch/​

Personal Website http://glennpasch.com/​

Company website: https://pcgdigital.com/

Support for this episode comes from PCG digital. It is anywhere from difficult to impossible to manage every aspect of the changing digital landscape. Rather than trying to do it yourself, why not leave it to an award winning team of Digital Marketing Specialists who have mastered at all connect to your message with more potential customers with PCG digital. Go to PCG digitalcom for more information. Let me ask you a question. Have you ever wished you would waited five seconds before you answered a question or responded? Have you ever thought, Oho, I wish I had thought that through better or phrased it in a better way, as you're, you know, a little while later and you're thinking how you responded in and the reason I'm talking about this today is my guest, Josh little, has created a new piece of technology called the volley APP for workers, and especially for remote workforces, where, instead of having conversations, even on Zoom, where you're listening to someone but your brain is thinking what's the next thing I'm going to say or how am I going to answer, or so it disconnects what you're hearing and and he's created this video platform where I could record my question or my thoughts. Send it to you. You could watch it, be able to just consume it with without the pressure of responding right away. Then record your response to that question and send it to me, volley it back, so to speak, but it becomes more thoughtful communication. It's a fascinating concept. It really made me take plause of how I communicate with people. So I'm really excited to share his conversation. So let's dive into this power episode of you're in charge conversations that spark change with Josh little.

I think this is key for businesses is understanding. How do you bring that humanity or shared humanity for your team when they're spread across the country, when they feel isolated and and to your point, so I think you said it was Simons in it. I think we're we're I don't think we understand yet how much being by ourselves, yeah, is going to impact productivity down the road. Because you know, after a while it's groundhogs day. I leave my gofrienditch into kitchen to the office and I stay there and I come out and there's no no variation. Right. It's another email, it's a text. There's no variation. where the idea of video community occasion is something new, something different. Oh I see something in the background. You know, very similar when you saw my my thing, and for those of you listening, I have lego beetle posters behind me, and so you see that and that starts a conversation. So I think the key for all people running remote teams is really embracing how do we connect humanity to each other, or else you're going to have burnout. I really think people hit walls really, really quickly where where they just feel truly disconnected from the whatever you want to call the culture of your company. Yeah, and and I agree, the answer is video, but, more importantly, it's a synchronous video, because this is video. What we're doing now. Zoom is video, but it's wildly interruptive. People who have been back to back zooming for the last eighteen months know it. It's just like it's draining. And Yeah, we could do zoom happy hours or lunch hours, but that's that's kind of like forced...

...fun. It right by definition, doesn't really work and that's not how we built relationships before. It wasn't hey, we you didn't build your relationship in the team lunch. We all went together. You built your relationship driving together to the team lunch or these little interactions that you can't plan or can't stage. That sort of happened naturally. When it's a synchronous and it maybe it's a nerdy point to make, but asynchronous means not at the same time, just like text messaging, that that doesn't when we're synchronous, like this zoom call, I'm looking at you, you're looking at me while I say my words, and there are benefits to that. But the big benefit is when we can separate those by space and time, because I can, I can ask you the question and you can think about your answer before you give it. And we've educational research has shown US anytime you can wait at least three seconds before a question and a response is given, you come up with a fundamentally better response and answer in just a few seconds. But conversation, synchronous conversation, requires a two hundred millisecond gap. Like you're listen to me, you don't know what I'm going to stop talking, but you know it's an awkwardly long pause. If you wait six hundred milliseconds, which is still a lot, still less than one second right in between the turns and a conversation, right. So, therefore, your you know, I know you do this as a podcast. So's you're generating your quo, next question, in your next thought while I'm talking. So and I'm doing it the same right, like I'm I'm thinking about what I'm going to say to you, what you may be asking while we're doing but this is this is, you know, the beauty of synchronous city. As we can, we can sort of feel each other's energy. But there's a lot of downsides to communicating in this way. And and I, as a slow thinker and an introvert, I'm just terrible at thinking on the fly. I can't think of anything in a meeting. This is why I'm doing this podcasting thing. I'm trying to get...

...better at interviews, and so a tool like volley helps people like me. Just need a second to gather my thoughts. And you know, if I have ten seconds, maybe ten minutes, together my thought, I'm gonna think of a really good response and right, you're going to appreciate it way better than if you get my crappy off the cuff, like I don't know, Glen staring at me. So I better say something smart response. Right, all right, I'll wait my three seconds. No, what I but seemed this is where, again, it's fascinating to hear you talk about this, because when I was researching Bolly, I got it, but I didn't get it till now, because just what you just said, this idea of forced not forced lunch, forced creativity, forced, you know, like thinking to yourself, I'm going to sit down and write something creative right now. Sometimes it works, sometimes it doesn't write, but to force that at a specific time all the time. Schedule, schedule this, schedule our con of conversations. When I need you, you're not there, and I think that's with this type of technology. Now, when I have a question, I can pose it in a thoughtful way, I can record it, send it to you and then you'll get back to me right and you'll be able to be thoughtful and think about this and have a conversation and sure spawn back to me. It's that idea of forcing us without taking the time to be thoughtful. I be like that. Now it finally click to me. Going now I see the real power of this because it's not quick text, it's not an email, it's I hear it in your voice versus trying to interpret what I think you said. I mean, we all have had those emails of that's...

...not what I meant. Well, now I can hear it from you and see what's going on. And and and it's it's that the disconnect is the power. The D that's right, is the power. And this is so help me with this, because this is so hard to get across quickly. Val He is a new way to communicate. We haven't had a truly new way in decades at work. Like slack is just an evolved version of chat, which is an evolved version of email, which is an evolved version of letter writing, which is an involved version of cave paintings, right. And and so it's either I type or write a synchronously or I talk synchronously. And now volley is in the middle. It's like no, you can talk, talk asynchronously, and that's a new thing because we we are used to flipping between these modalities, like you know, I'm either going to slack message you or we need to talk, and inevitably you know things less late and we all, we all get the sense like, Oh, we need to talk, and that's the moment that you schedule a meeting? Are you getting a room together? And that's why people's calendars are filled with endless appointments throughout the week. Is Right, we have to talk, but now we give you a new way to talk, and that doesn't immediately click with most people. It's like what, how is this better? And it takes a minute to kind of get in that box. So if you've got suggestions, or any of your listeners have suggestions on how to get someone there a lot quicker than twenty nine minutes, I'd love to hear it. No, I just just as I said. I think the beauty of this is having personal conversations at your own pace. You know what I'm saying. I think it's it's that idea of what you just said is even a phone call. I'm listening, but I'm thinn my mind is racing to what's going to be the next thing I'm going to say, and we're, you know, tennis back and forth and back and forth, back and forth versus. I'm going to give...

...this to you in a more advanced way, meaning that I could type it or I can tell it to you, and even if I left it on a voicemail, that's still hearing, but seeing you right locks it in. But it's that idea of you now can have all the that that that richness of communication, but you have time to respond thoughtfully, and I think that to me, that, to me, is what what as I said, a click, because it disconnects the speed at which I have to respond and I can be prepared and I think ultimately it will save misunderstandings, it will save time, wasted time, like he's a wasted meetings, because now I have the ability to formulate what I want and the only hurdle will be maybe my awkwardness of recording it, or someone might say, Oh, I don't know how I look or how I sound, and but that will get I think you get past that pretty quickly because you see the results of what you're going to get. That's right and it sounds so much better when you say I say it. But I think thoughtfully is an important piece and I we all want to put our best foot forward. And the other beauty is I can tell if I, if I, if something starts coming out the wrong way and I know it as it's coming out. It's like Ah, I can say this better, I can cancel and just write, rerecord it right and it's not. The point there is not to obsess, but the point is like put your best foot forward and be thoughtful. And how often have we gotten the email or the the slack message that somebody asked a question and you know to answer that question sufficiently you're gonna have to write a book, like it's going to be a job, and therefore you put it off and...

...it maybe you give response, but it's not a full response and you're just hoping that could maybe. But we're all of the athletes at this thing called communication, at talking, and we totally take it for granted. Even the least among us is an elite athlete at Communic at talking, and we're just so fast and we can communicate so much with this voice that we have in this face that we have. Why not use it? Why not let technology use this for all of the good with none of the bad? And that's what we're trying to do with moolly. Again, it's a new thing, hard to get right. Well, it will. It's funny, as you were saying that and I was picturing how, let's say, I would use it, it just clicked in my brain that my two boys, I have a fourteen and a sixteen year old. They facetime each other when they're calling. They all facetime. They're very comfortable. They don't want to type. The idea of typing a text or typing an email is ridiculous. But here's the funny thing is they all text before they actually will call you. They'd rather facetime with you then talk on a phone. I'll or they'll text you before they call. So I we see. I see this dynamic of this next generation of workers. This is going to seem normal to them or more comfortable to them because that's the way they communicate with their friends. It's probably going to be the flip side of why don't you have this? Why can I communicate this way? Why do I have to type things where and I could just volley them? Why do I have to tell I could just bolly them like their brain. So I think it's it's more of as you were saying us. Well, for me, older people who've been doing this for a while, business wise, it's how do I fit this into what is already existing, where they're looking at it as this is, this is the way we always communicate. Yeah, and this is what we hear from young people who are parts of part of team. Is like this is just feels...

...natural. This is the course, the way. Yeah, my kids walk around, they're texting, but they're speaking into their phone. It's voice to text. Yes, it's a synchronous and they're hacking a synchronous using the voice to text feature. That's the ID. Yeah, why are we typing with these tiny keyboards on a price of class with our thumbs? Like, is that really the most efficient way to I am so terrible at text texting with my especially these massive thumbs of mine. So so it makes sense for me, a forty year old, but I think it does make even more sense for for younger people who grew up, you know that are part of the snapchat generation. Yeah, no, I absolutely agree about that. Well, I hope you got a lot out of that episode. I know I did. I really hope all of you embrace that concept of waiting a moment, really pausing five to ten seconds before you respond. I think it will create much more thoughtful conversation. So again, please connect with Josh. As he said, go check out folly APP. Also, if you'd like to watch and listen to the full episode, you can find that on the channel as well. Thank you so much. Please don't forget to subscribe to the podcast on Apple Or, if you're an android user, on spotify. Also, as they said, you can go over to the Youtube Channel and watch all of the episodes of the podcast with some of the other fascinating guests we have on on the show. Please make sure that you share this out if you found value. I know there's a lot of people out there who could benefit from this. As always, I appreciate your tension. I know there's a lot of places where you can consume content, but the fact that you spend time with Josh and myself today means the world to me. And again, as I say at the end of every episode, you're in charge, but now josh gave you a few more tools to help you become better, both personally and professionally. Thanks again and look forward to seeing you on the next...

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