"You're In Charge" with Glenn Pasch
"You're In Charge" with Glenn Pasch

Episode 92 · 4 weeks ago

Complacency: The Killer of Your Success Unless You Do This with Glenn Pasch

ABOUT THIS EPISODE

Winning, or achieving the results you desire can feel fantastic. All the effort and execution were successful. 

As the leader of the team, you feel a sense of pride. Once the high-fives are done and the celebration is over, the real key is what happens next. 

Do you as a leader review your success with as much vigor as you do when results are not achieved? For many the answer is no.

In this episode, Glenn Pasch shares why complacency can erode your success without even knowing it. Only to find yourself struggling in the future.

He shares tactical strategies to help you celebrate but continue to generate consistent results. 

Enjoy, share and subscribe!!

About Glenn Pasch: 

"Everyone finds themselves in charge at some point in their lives. Yet many of us lack the skills to generate consistent results. My goal is to help you learn the skills to adapt and grow in your personal and business life.”

Glenn Pasch is CEO of PCG Digital, a full service digital marketing agency that specializes in helping businesses create and deliver customers raving, recommending & returning for more. He is author of 2 books including "The Power of Connected Marketing" and has spoken and educated audiences throughout the US and internationally.  

Let’s Connect: 

Linkedin: https://www.linkedin.com/in/glennpasch/​

Personal Website http://glennpasch.com/​

Company website: https://pcgdigital.com/

Support for this episode comes from P CG digital. It is anywhere from difficult to impossible to manage everyaspect of the changing digital landscape. Rather than trying to do ityourself, why not leave it to an award winning team of Digital MarketingSpecialists who have mastered it all connect your message with morepotential customers with P C digit go to P C G Digital Com for moreinformation. Success is a phenomenal thing. You knowyou've achieved the goal you put it out. There you've built a process you put inthe effort you put in the time and all of a sudden you achieve that success.It could be a weight law goal and exercise goal or revenue goal. Maybeit's something for your team or Your Business, and everyone is celebrating high fivesall around and we've achieved that goal. One of the struggles with most businesses or even on anindividual basis is success, can breed complacency because we forget all ofthose actions that we executed. In order to achieve that success, we starttaking things for granted and slowly. We either slip back or we fail and goin the opposite direction and we yo yo back and forth, or we get frustratedinstead of really understanding what caused our success. So we can repeatthat behavior and that's what I want to talk to you today on our podcast, justyou and me about how you have to fight off that complacency in order togenerate consistent success. So, let's dive into today's episode of urinecharge conversations that park changed with me. Okay, as I said in the Intro, you know,success is a lovely thing. It's a great...

...feeling. You've laid down an actionplan, you've built in the the steps that you need to follow in order togenerate that result, you put in the effort, you know. Maybe it's exercisingand you get up early in the morning and you do your exercises and over time youstart seeing the improvement in your skill set. You start seeing the weightcoming off. The problem is that a lot of timesuccess breeds complacency. Where you stop doesn't mean that you justcompletely give up and say: Well, I lost those ten pounds and now I canstop you start taking a day off or you start allowingyourself some options, or maybe you you allowyourself to have that dessert, that you know promisedyourself. You were going to have and that's what allowed you to help losethat weight whatever it is waits an easy one to think about, becausethere's a whole billion dollar industry built around dieting, because people know we go to extremesto lose weight and then, as soon as we relax, because maybe that whole processthat we went through is not sustainable long term, it's a short term push andthen all of a sudden we swing back and then, as we start swinging back togaining some weight, then we start judging ourselves and westart you know putting ourselves down and next thing you know: We've gainedthe weight back plus and then we yo yo back and put in the restrictions andit's back and forth and back and forth, and that's not healthy versus trying tofind something. That is long term that we can maintain and we can execute onand say over time. You know this is going to change versus I'm trying tolose all of this weight in thirty days you say a year from now. I want to behere because, realistically you didn't gain all that weight in thirty days. An amusing dieting is as an examplebecause,...

...as I said, it is something that a lotof people focus on, but just think about your business, you're, settingsales goals or revenue goals, and let's say you achieve them. My question toall of you who are leaving these teams. Were you individually hitting your goal?Do you dive into your success and what caused that success with as much vigoror intensity as you would? If you missed your goal, think about that? How many of us have been in meetingswhere we missed our goal? Be It a sales goal, a revenue goal, something did notmeet expectations a lot of times the leaders would comein very disappointed. We didn't hit our goals. Now, all of a sudden emotionstarts coming in war potential labeling of individuals. Laziness were not asgood as we thought, you're, not putting in the effort e. We have to work harder,you better get it together. You know all of a sudden we're emotionsthreatening we're we're into labeling. As I said, none of those comments thatI just shared are useful to anybody, because we don't know what we did ordidn't do. If we focus on actions, I've said it multiple times in this podcastactions cause results. If we focus on the actions that we need to do day in and day out, to generateopportunities for us to sell, to generate opportunities for us tolose weight generate opportunities for whatever we're trying to accomplish,where Gen we're putting ourselves in a position to be successful. My goodfriend Mark Mc Gurn, who was on a previous episode. He talks about it inprobability versus possibility, the more that we do the actions that weneed to do. We put ourselves in a better position for it to happen. So ifI call a customer once versus five...

...times the probability of me connectingwith that com, customers higher, if I'm making five phone calls, then hopefullyjust one phone call so really focusing on the actions and understanding whatare the actions I have to do every day now we do not win every day. Well, letme rephrase that the question really should be. What do you look at as a winor success is accomplishing all of those tasks to the best of my ability agood day. was that a winning gay or is the only thing that you're judging awin on is a sale or I lost five pounds this week or I generated this muchrevenue or I whatever it is again we're talking about the end result is theonly measurement as success. Did we win or lose in sports that we win or lose?Yes, that is the ultimate goal, but if we're in a rebuilding phase orif we are progressing, maybe individually, my statistics of what I'mmeasuring myself as a member of this team, I'm getting better and the personnext to me is getting better and eventually we start building thisconsistency where we can be putting ourselves in a position to win moreoften, there's a reason why you hear the Word Dynasty in sports. There is aculture of focusing on the effort focusing on the practice, focusing onthe commitment to get better every single day, putting in time into theactions to generate success. If you may have seen the the documentary the lastdance about Michael Jordan, about that consistency of practice and pushing-and he was technically the greatest- you look at the New England Patriots, the amount oftimes they've been in the Super Bowl, which men means whether they won themor not, and they want a good deal of them. There is a culture...

...of effort and action. It doesn't matterif we win this year, that's great, we'll celebrate, but maybe a day or twolater they're back to working on. What do we have to do to get better? What dowe have to do to maintain the level of success that we have they're, notgetting complacent, where you have seen teams that win one year and then theirlast place the next year? A lot of it can be complacency. We feelgood about it, we're not looking at those actions and getting back tobasics. We think we're good. We don't have to work as hard. We won, and soasking yourself in this idea of complacency. Is this creeping into your business?You will see your results, a road more than you will see them fall off acliff. Very rarely. Will you see from one month to the next crash, maybe alot of times. It just creeps down a little bit and you can blame the outside a lot ofexterior results right so where I work a lot in the automotive industry andfor those around the time of listening to this podcast. You know there is ainventory shortage because of the chip shortages all due to Ovid in a lot ofdifferent other reasons. So right now there are five customers for every vehicle,because people want that vehicle, so there's a competition to get it. So thedanger is a do. Sales people really have to work as hard as they werebefore to get customers in, because people are coming in and they'rewilling to pay. So it is a little bit easier to sell those vehicles at ahigher profit and that's fine. It's the reality of the the time thatwe're in right now and it's okay, but it won't last forever. So you haveto look at yourself and say well what happens a year from now? If inventorystarts to increase, are we starting to...

...a road, our efforts, a road, our skillset, take our processes for granted and that's going to hurt us in the future.We won't see it right now because we're still winning but we're getting potentially sloppierand sloppier in our efforts, or we just don't think we have to put in theeffort because the fish are jumping in the boat, so tospeak. So I want to talk about again this. This idea of success can breedcomplacency. True leaders focus their actions every day on similar things,meaning it's almost ground hogs day. They know what they have to do whenthey come in. They know what actions they have to do. They're responsibletheir check list. You've heard me talk about it before having a check list ofmy duties and one of those duties as a leader of a team is inspecting anddeveloping and coaching the team, but if all of a sudden, because we'rewinning that gets left off or it doesn't become a priority anymore orI'm allowing myself to focus on something else. Instead of making shortthat gets taken care of every single week, it erodes their effort becausenow the team starts thinking. It's not that important to Glen, because Glen's,not here, checking on me, he's not he's assuming. I'm doing a great job, butwhat happens if all of a sudden I go well, you know what I don't have to doas many because they're not checking on me I'll get to it tomorrow. I don'tthink it's malicious, but it's easy to push things off till to morrow and tomorrow and to morrow and all of a sudden. They don't get accomplished in the time necessary, and so even as aleader. If I push off that I'll, inspect and I'll check in I'll seewhat's going on, but all I'm looking at...

...is the end result. Hey are we stillselling you we're still selling we're okay, you're, not checking the erosionor potential erosion of effort, and that's really where complacency comesin and it creeps in it doesn't kick the door down it. Just creeps in peoplecome in a couple minutes late. They get started a little later. They leavethings for tomorrow, they're just not as excited to go Greek customersbecause well the customers are coming in. I worked in restaurants a long timeago. In my s and S, and I worked at some very successfulplaces and they were busy, but that owner always focused on every singleperson coming in getting a high level of experience. Customer engagement, henever never got comfortable, saying well we're good we're busy. Wedon't have to. He pushed it now in New York City back at that time, theaverage life span of a brand new restaurant was about maybe a year, maybe even less. His restaurants wenton for thirteen years. Why? Because he always focused every day we remindedourselves what we had to do. He focused on the actions he watched. What wasgoing on? He was always involved. You always felt him watching youencouraging you tweaking you reminding you to make sure that that customerexperience was perfect. Every single time we focused on what we couldcontrol. So the key is, if you're listening to this, be very careful ifyou're successful to not allow complacency to creep in hold thoseindividuals on your team, hold yourself accountable to what your duties are. What is yourcheck list? What is your job? Don't take it for granted if training anddevelopment of your team is key. That...

...should be the first thing that goes onyour weekly schedule. These are the Times that I have to work with my team,and then I wrap everything else around it. If I have to move it, I move itsomewhere on that day or the next day, but it has to get done. I don't skip itbecause it's important for the building blocks of understanding that, if I'mpaying attention to my team and I'm building up there there their their confidence in what they're doingto generate those results that it's the actions that are going to generatethose results. If I'm constantly encouraging them and I'm involved withthem, we will continue to be successful or we will see where we're heading downthe wrong path, and we can address it right then, before it starts to roadingbefore it starts falling away before we see in six months, hey we're way offthe mark, what happened, and then it becomes the panic right going back todiving. Then it's the crash diet that never works e. It works in the shortterm, but it's not something you can sustain. I can put so much pressure onthe team to perform right now, but that's not sustainable. I can't spendall that time away from other things to put the pressure on that pressure isgoing to push people away because they're going to say what happened toGlen for the last six months. He's left us alone. Oh now he got in trouble. Hegot discipline or talk to from his team leader and now he's pushing down on usand that causes frustration because it's causing inconsistency and behaviorverses. They know what to expect every single day. People are creatures ofhabit, three quarters of the world we like ritual, we like habits, we liketo know what to expect. We do not want to go work in any organization work onany team where today it's crazy Glen Tomorrow is nice. Glen, thenthere's another glen today we're going...

...to do it this way tomorrow we're goingto change it. This way today, I'm going to hold you accountable to thistomorrow. It's something else. People will quit because of inconsistency, butif they know every single day, nine o'clock means nine o'clock ready towork, not walking in at nine o'clock, and we have a meeting, and this is theway the meeting goes, and this is what I'm responsible to and here's how myleader checks in on me and checks, the actions that I'm doing and here's how Iimprove performance and every week we have a conversation one on one aboutperformance. Then I work my plan. I prepare for my plan. I can besuccessful because of my plan and if, for some reason it's not successful, wecan look at the actions and tweet. Maybe we have to change some actions.Maybe some external forces are impacting business, but it's thatconsistency of effort and action and understanding that will continue to push you towardscontinued success. Maybe it's not going to be like a hockey stick where it's.You know incredible result, but if I'm continuing to grow and maintain andgrow and maintain that's better than a hockey stick and a crash and a hockeystick in a crash. The other key element understanding isthere are a lot of your competitors who will allow complacency to creep in?This is the time when things are going well, a good friend Brian Ben Stock alwayssaid the time to fix your roof. Is when it's sunny, not when it's raining sowhen times are really good right now in your business, if you're saying I'msuccessful, I'm generating revenue, this is the time to double down to makesure that every one understands these are the actions that we need todo to continue our success, because your competition, a lot of them, willbe doing the reverse. They'll be focusing on something else, becausethis over here is working so well, I...

...can focus over here and they realize ordon't realize, that by taking their eyes off of what is continuing to havebeen successful, will a road, because a lack of focus from leadership peoplewill rise to the occasion when they knowthey are being held accountable to it and as soon as that, accountability istaken off or lessened or focuses somewhere else. It's human nature topush things down on the road. It's really important for you who arelistening to this. If you're a leader of a team leader of a business, don'tallow complacency to creep in when you are successful, make sure we understand the actionsthat we put into place every single day. What is what are the check lists foreveryone, and if you have something on your checkless, especially coaching anddeveloping your team, you make sure you don't let that disappear. It's reallyimportant, because, again, complacency is a sneaky thing. It sneaks in and it roads thefoundation on the top. Everything looks great, but underneath that foundationis starting to crumble and all of a sudden, you just feel a little bounce,a little down the lass and again this is where our nature goes. We mostpeople don't look internally as a first option when success is starting to aroad. It's someone else's fault, it's external forces. It's the person downthe street, though it's that competitor, it's this, it's that now the reality is.The first thing you should be looking at is: What are actions I'm doing andmy team is doing to generate. Did something change? Did we take our eyeoff the bowl easier to address that quickly and get back on track, then toblame other people? Kick it down the road and all of a sudden, four or fivemonths ago, and that's when all of a sudden there is the big drop inperformance, because the foundation underneath really crumbled. So I hope you found that valuable. I'mgoing to be doing more of these solo episodes to give you some feedback,people have been asking for them as...

...well. So I appreciate that so I hopeyou found value. Please make sure that you listen in and subscribe whereveryou listen to podcast the apples, spotify or another platform, we canalways jump over to youtube, subscribe and watch on the Youtube Channel.Please make sure you share this out or I'm sure, there's a lot of people whocould benefit from these conversations. Please rate the podcast or leave acomment and helps podcast grow and and be more available to others as well. Iappreciate your attention. It means a world to me that you've spent some timewith me. I know there's a lot of places. You could go, spend your time and consume contentwith the fact that you're here with me today really means a world to me. Ithank you so much for your attention, as I say at the end of every episodeyou're in charge, but now you have a few more tools put into your tool boxto help you become better, both professionally and personally, and helpyou become the leader that you want to be thanks again, I look forward toseeing you on the next. I.

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